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Now Hiring a Client Services Manager

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Scout is a highly-concentrated branding, advertising, design, digital, and media company. Small on wasted time. Big on ideas that build relationships between people and brands. We are: Straight-forward. Creative. Hard-working. Nice. Strategic. Smart. Energetic. Fun. Focused. Flexible.

With 10 employees, each person at Scout contributes to the overall success by “wearing a lot of hats.” We share a can-do attitude that enables us to handle any request. We are loyal to our clients and fiercely protective of their brands and our brand. We pride ourselves in quick response, forward-thinking, and superior creative. Our creative is grounded in research that leads to insights. Those insights lead to ideas that get results.

Client Services Manager at Scout Branding
• Full-time position
• Must be proactive and positive-minded
• Must be “a people person”
• Serve as primary contact for a defined group of clients
• Attract, maintain, strengthen and grow client relationships
• Field daily client requests and communicate them in actionable terms to creatives
• Estimate agency fees and draft letters of agreement
• Develop Strategies, Creative Briefs, Scopes of Work, Letters of Agreement, and Production Estimates
• Track and maintain accurate monthly billings for each client
• Assist in identifying, pursuing and winning new business
• Help with answering the phone
• Work with bookkeeper and accountant when needed
• Assist with project management, including project planning, writing, coordinating with vendors, proofreading, etc.
• Help develop travel plans and coordinate arrangements
• Prepare client invoices, W-9s, field new vendor communication
• Code incoming bills for client billable and nonbillable costs

To be successful, the person should also have the following skills and abilities:
• Curiosity and confidence
• Self-organize, take initiative and work with minimal supervision
• Pay close attention to detail
• Excellent at time management, even when multi-tasking
• Comfortable in a flexible, fast-paced environment
• Excellent written and verbal communication is a must
• Be happy at work – a pleasant problem-solver
• Be all in as a team member
• Education – at minimum a Bachelor’s degree
• Minimum of 2 years experience working in client/account service

Qualified candidates should email their resume to [email protected]



3 thoughts on “Now Hiring a Client Services Manager”

  1. Robbi Liddell said:

    Paul,
    I wish I were younger and still lived in Birmingham. I would crush it for you!
    Robbi

  2. So Paul,

    Would someone who was invited to work at Shakespeare’s Globe Theatre in London, UK. worked as a Script Analyst at Creative Artists Agency, Los Angeles, (during the Mike Ovitz’s years), was Executive Producer for City Equity Theatre (Birmingham’s only Union Theatre EVER) and playwright of three produced plays interest you? I don’t think out of the box…I AM outside the box. So shoot me an e-mail.

  3. Scout Interactive said:

    I know you would, Robbi!


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